> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tikk.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing FAQ

> Answers on pricing, fees, the Pro trial, cancellations, payment methods, payouts and data security.

Common questions about pricing, fees and your subscription. If yours isn't here, email [support@tikk.chat](mailto:support@tikk.chat).

<Accordion title="Is Tikk really free?">
  Yes. Free costs €0 and never expires. Not a trial. You can create a booking page, offer a service, connect a calendar and take paid bookings on Free indefinitely. No credit card required.
</Accordion>

<Accordion title="What is the Pro trial?">
  Every new account gets 7 days of Pro from registration. No card needed. During the trial you have every Pro feature: unlimited services, 0% fees, custom branding, group bookings. When it ends, you pick Pro or Free. Nothing charges automatically.
</Accordion>

<Accordion title="What are the transaction fees on Free?">
  Free applies a small platform fee per paid booking. That's how the free tier stays free. On Pro the fee is **0%**. You keep 100% of every payment. At any real volume, Pro pays for itself.
</Accordion>

<Accordion title="How do I upgrade to Pro?">
  Go to **Settings → Billing**, pick Pro and add a payment method. Pro features activate immediately and your billing cycle starts that day. Still on the 7-day trial? Upgrading just locks in Pro going forward.
</Accordion>

<Accordion title="Can I cancel Pro any time?">
  Yes. Cancel any time. No penalties. Pro features stay active until the end of your current billing period. After that your account moves to Free. Your booking page, bookings and data are preserved.
</Accordion>

<Accordion title="What currencies does Tikk support?">
  All major currencies. Amounts are stored in minor units internally (e.g. `5000` is €50.00). You enter prices in standard units. Tikk handles the conversion.
</Accordion>

<Accordion title="What payment methods can my clients use?">
  Clients can pay with:

  * **iDEAL** (Netherlands)
  * **Bancontact** (Belgium)
  * **Credit or debit card** (Visa, Mastercard and others)

  Payment processing is handled securely. No separate provider to set up.
</Accordion>

<Accordion title="When do I get paid out?">
  Funds transfer to your connected bank account after each booking is confirmed. Timing depends on your bank but most transfers land within one to two business days. Keep your payout details current in **Settings → Billing**.
</Accordion>

<Accordion title="Is my data safe?">
  Yes:

  * **EU-hosted**. Data stays in the European Union.
  * **GDPR compliant**.
  * **Encrypted in transit and at rest**.
  * **No data resale**. We never sell your data or your clients' data.
</Accordion>

<Accordion title="How do I contact support?">
  Two options:

  * **Email**: [support@tikk.chat](mailto:support@tikk.chat)
  * **Contact form**: [https://tikk.chat/contact](https://tikk.chat/contact)

  The team usually responds within one business day.
</Accordion>