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A booking is one person’s claim on one of your slots. Every booking arrives in your Inbox, carries the booker’s details and the topic they wrote and moves through a small set of statuses from request to meeting.

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What a booking holds

Beyond the time and the service, each booking records who booked it and their email address, the topic they described, where the meeting happens and its link, any payment and, for group services, the other attendees. You can also add notes to a booking. Notes are yours alone; the booker never sees them.

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Statuses

While a paid booking is waiting on money, the Inbox shows it as Awaiting payment or Payment failed if the payment didn’t go through. Both are pending bookings that haven’t cleared their payment step.
Whether a booking stops at Pending at all is up to you. On the Free plan everything is accepted automatically. On Pro you can require manual approval, account-wide or per service. See Manual approval.

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Payments on a booking

A booking’s payment is in one of five states: none for free meetings, pending while checkout is unfinished, paid, failed or refunded.
A paid booking that hasn’t been paid yet has two different links on it and they are not interchangeable. One is the payment link, where the booker completes checkout. The other is the meeting link, the video call itself. Sending someone the payment link when they asked how to join is a common mix-up.

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What happens without you

Two things change bookings on their own:
  • Reminders. 24 hours before an accepted meeting, both you and the attendee get an email. You can turn your own off under notifications.
  • Expired requests are declined. A pending request whose slot time has come and gone is declined automatically, twice a day and the requester is told. It stops stale requests sitting in your Inbox forever and stops anyone accepting a meeting that already happened.
Accepting, declining, rescheduling and cancelling are all yours to do. See Manage bookings.
Reading bookings programmatically? List Bookings is paginated with status and date filters and Get Booking returns one in full.